Terms and Conditions

BORROWER TERMS AND CONDITIONS

These User Terms and Conditions (“Terms”) constitute the agreement between KREDIT HERO INC. (“KHI”, “We”, “Our” or any other similar pronouns) operating KreditLens and you as the Client (“User”, “You”, “Your” or any other similar pronouns) which applies to your use and access of the electronic platform and the corresponding services and functions of KreditLens (the “Services”).

(KHI and the User may be referred to herein individually as a “Party” and jointly as the “Parties”)

BY SIGNING UP AND USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND ACKNOWLEDGE THAT YOU HAVE CAREFULLY READ AND UNDERSTOOD THEM. PLEASE READ THESE TERMS CAREFULLY BEFORE ACCEPTING THEM. IF YOU DO NOT AGREE TO ALL OR ANY PART OF THESE TERMS, PLEASE DO NOT CLICK THE “CONTINUE” BUTTON AND EXIT THE PLATFORM.

ABOUT KREDITLENS

KreditLens by Kredit Hero is an AI-powered financial assessment tool (“Website”, “Platform”) that allows businesses to analyze their financial data, assess financial health, and receive insights, recommendations, and reports based on AI-driven analysis. The Platform enables you to upload your financial and related documents, process them securely, and generate an assessment report (“KreditLens Report”) that can be used to understand your creditworthiness and explore financing opportunities from potential lending partners.

Kredit Hero is not a lender and does not provide financial, tax, legal, or other professional advice. 

KHI DOES NOT IN ANY WAY PROMISE, REPRESENT, OR GUARANTEE THAT IT IS A LENDER OR A FINANCIAL ADVISER DULY REGISTERED WITH THE SEC OR THE BSP. NOTHING IN THIS WEBSITE AND IN THIS AGREEMENT SHOULD BE DEEMED AS PROVIDING BORROWERS WITH FINANCIAL, TAX, LEGAL OR OTHER ADVICE. 

USER AGREEMENT

By using and availing our Services, you consent to such processing, and you promise that all data provided by you is accurate and will be timely updated for accuracy, as applicable. We are always working on improving our existing services and adding additional features to the Services we provide. We reserve the right to amend, change, and/or modify these Terms from time to time (“Updated Terms”); provided, that any changes reflected in the Updated Terms will be communicated to you at least 60 days before the effectivity of such changes, unless immediate effectivity is required under applicable Laws. You are strongly advised to regularly review and read these Terms. 

Once the updated Terms come into effect and you have been given with the required notice, you will be bound by them upon your continued use of the Services. If you do not agree with any changes to the Services or the Updated Terms, you must notify us or terminate your relationship with us free of charge in accordance with the provisions in these Terms.

In addition to these Terms, please also review KHI’s Privacy Notice available at kreditlens.com/dataprivacy, which describes or sets out our practices related to the collection, use and processing of the information you have provided to us in relation to your use of our Services. 

ACCOUNT CREATION AND REGISTRATION

Your account shall be created only for the use of Services within the Platform.

By accepting these Terms, you agree to register and create a KreditLens Account (“Account”) through the Platform. You acknowledge and agree to provide information for account creation, such as, but not limited to:

• Complete name or corporate name
• Residence address and Business address
• E-mail address, landline number and mobile numbers
• SEC/DTI Registration details (as applicable)
• Name of Authorized Representative and their valid identification documents
• Proof of billing statement for the authorized representative
• Business permit, BIR registration, and other regulatory documents as applicable

Any information you provide through the registration process will be handled in accordance with KHI’s Privacy Notice. You expressly authorize KHI to verify such information through all appropriate means, including third-party service providers, to establish accuracy and compliance with applicable laws.

You may only have one (1) Account. Creating multiple accounts is prohibited.

IF THE INFORMATION YOU PROVIDED THROUGH THE REGISTRATION PROCESS CHANGES OR IS NO LONGER ACCURATE, YOU MUST IMMEDIATELY UPDATE THIS VIA THE PLATFORM. YOU MUST IMMEDIATELY INFORM US IF YOU LOSE YOUR CAPACITY TO ENTER INTO CONTRACTS.

ARRANGEMENTS WITH USERS

The User understands that KreditLens only provides financial assessment reports and related insights and does not enter into, participate in, or become a party to any financing or loan agreement.

Any decision to apply for financing after receiving a KreditLens Report will be solely between you and any third-party lender. KreditLens just provides the report, and whatever they do with it is entirely their own decision and responsibility.

KHI is not responsible for customer support relating to financing applications made outside the Platform. 

TERMINATION

This agreement may be terminated or suspended by either Party, subject to at least one (1) month’s notice. Termination of your access to the Platform shall not relieve you of any obligations arising prior to termination.

KHI may, at its sole discretion and without prior notice, suspend or terminate this Agreement for reasons including but not limited to:

• Submission of false or inadequate information
• Unauthorized or illegal use of the Platform
• Fraud, misuse, or breach of these Term
• Compliance with lawful orders or regulatory requirements
• Activities that may damage KHI’s reputation
• Loss of legal capacity to enter into these Terms

Following termination, you will no longer be able to use the Platform, and your information may be deleted in accordance with our internal procedures. 

LIMITATION OF LIABILITY

To the maximum extent permitted by law, KHI and its affiliates shall not be liable for any damages arising from or related to:

1. Any reliance on the information or recommendations provided in your KreditLens Report
2. Loss, unauthorized access, or misuse of your data
3. Disruption, delay, or unavailability of the Platform due to events beyond our control (e.g., power outages, system failures, natural disasters)
4. Your inability to complete transactions with third parties after using KreditLens
5. Any violation of laws by you or third parties with whom you engage

INTELLECTUAL PROPERTY

KHI has the copyright in all materials on this website and in the platform, including but not limited to, the text, data, articles, design, source code, software, photos, images and other information (collectively the “Content”). It is protected by the laws of the Republic of the Philippines and international copyright laws or treaties. It is strictly prohibited to copy, reproduce, distribute, republish, display, post or transmit in any form or by any other means, including, but not limited to, electronic, mechanical, photocopying, recording or such other similar means without the express prior written consent of KHI as copyright owner. At all times, the Content is and shall remain the property of KHI.

You may not alter, modify, participate in the sale or transfer of, or create derivative works based on any Content, in whole or in part. The use of the Content on any other website, including by linking or framing or in any networked computer environment for any purpose whatsoever is strictly prohibited without the express prior written consent of KHI. The strict prohibition extends to the “mirroring” of any Content contained in this website or the Platform on any server. 

Any unauthorized use of any Content shall be deemed a violation of the applicable laws such as but not limited to, the laws on copyright, trademark or intellectual property. It is likewise strictly prohibited to publish and distribute any data obtained from or provided by KHI regardless of the method of delivery and will always be subject to KHI’s data terms of use. Significantly any data provided by KHI, regardless of the method of delivery, shall not be used for any illegal, improper and competing purpose. Such data may only be used to allow loan applications using the products or services of KHI.

The website, platform and their contents shall be used only for lawful purposes. All users of the website or platform are enjoined from using the website, platform and content in violation of any applicable law, rules, regulations or ordinance of any nationality, state or locality or of any international law or treaty or that could give rise to any civil, criminal or administrative liability to KHI or any third party. It is strictly prohibited to use the website, platform or their content for any unauthorized use or entry into KHI systems, misuse of passwords or information posted on the platform. The eligibility to use the product or service in the Platform is subject to the final determination of KHI.

All logos of KHI (collectively the “trademarks”) are trademarks or service marks of KHI. Other company, product and service names and logos displayed and used on this website or in the platform are trademarks and service marks owned by other Lenders and other companies participating in the Platform. Nothing in this website or Platform should be construed as granting, by implication, estoppel or any other means, any right or license to use any of the trademarks shown or displayed in this website or platform without the express prior written consent of the trademark owners.

DATA PRIVACY

Protecting your privacy is very important to us. Please review Privacy Notice available at https://kreditlens.com/privacy in order to better understand our commitment to maintaining your privacy, as well as our use and disclosure of your information. 

The Parties hereby adhere to the provisions of Republic Act 10173, otherwise known as the Data Privacy Act of 2012 (“DPA”), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines or any such other applicable privacy laws (collectively, “Privacy Laws”), recognizing the importance of appropriate privacy protections for data subjects.

AVAILABILITY OF THE PLATFORM

To the maximum extent permitted by law, the Platform is provided on an “as is” basis without any warranties of any kind. We make no representations, warranties or guarantees of any kind regarding the availability or operation of the Platform or that the Platform will be secure, uninterrupted or free of defects.

Your access to the Platform may be suspended or restricted occasionally to allow for maintenance, repairs, upgrades, or the introduction of new facilities or services. We will always try to limit the frequency and duration of any planned disruption, but we will not be liable to you if for any reason the Platform is unavailable at any time or for any period.

MISCELLANEOUS 

Communications

We’ll communicate with you through our progressive web application at https://kreditlens.kredithero.com/. This is how we will provide information with respect to applications. Make sure you regularly check the Platform for this information. We may also communicate with you by email from the @kredithero.com domain, or via SMS using the KREDIT HERO sender ID, so you should regularly check your designated email account and SMS app.

Your consents, approvals, acceptances and other statements in relation to the use of the Services given using the Platform shall have the same legal validity as your signature on a written document. Your agreements concluded with us via the Platform, if any, shall be deemed to be written agreements concluded between you and us. 

Non-Disparagement

You agree not to disparage KHI, and KHI’s officers, directors, employees, shareholders and agents, in any manner likely to be harmful to them or their business, business reputation or personal reputation; provided that you shall respond accurately and fully to any question, inquiry or request for information when required by legal process.

Disclosures and Notices; Electronic Signature Consent

By registering for this Service, you agree that such registration constitutes your electronic signature, and you consent to electronic provision of all disclosures and notices from KHI (“Notices”), including those required by Law. You also agree that your electronic consent will have the same legal effect as a physical signature.

You agree that KHI can provide Notices regarding the Services to you through the Platform. We will consider a Notice to have been received by you within 24 hours of the time a Notice is posted to you. Due to the nature of the Services, you will not be able to begin using the Services without agreeing to electronic delivery of Notices. 

Contracts and Authorizations

Your use of the Services may be conditioned on your agreement to certain contracts and authorizations. By signifying your consent and permissions therein, you agree to be bound by these Terms and such contracts and authorizations shall be deemed validly and voluntarily executed by you. Upon request, KHI may furnish you with electronic copies of such documents.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with laws of the Republic of the Philippines.

The parties shall use their good faith efforts to resolve any dispute, controversy or claim of any nature whatsoever arising out of or in relation to or in connection with these Terms. To this end, the parties in dispute shall each promptly appoint representatives of appropriate standing who shall meet and attempt to resolve any dispute between them. In the event that an amicable settlement has not been reached within thirty (30) calendar days of the parties’ meeting as aforesaid, the following provisions of this clause shall apply.

Any dispute, controversy or claim arising out of or relating to these Terms, or the breach, termination or invalidity thereof shall be settled by arbitration in accordance with the Philippine Dispute Resolution Centre, Inc. (“PDRCI”) Arbitration Rules in force at the time of the commencement of the arbitration. 

In the event of failure to settle disputes via arbitration, all matters, claims or disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Quezon City.

Entire Agreement

These Terms and all policies and procedures that are incorporated by reference to constitute the entire agreement between you and KHI for provision and use of the Services. Except where expressly stated otherwise in writing executed between you and KHI, these Terms will prevail over any conflicting policy or agreement for the provision or use of the Services. These Terms set forth your exclusive remedies with respect to the Services. If any provision or portion of these Terms is held to be invalid or unenforceable, then it will be reformed and interpreted to accomplish the objectives of such provision to the greatest extent possible, and all remaining provisions will continue in full force and effect.

Non-Assignment

You may not assign or transfer your rights or delegate your duties under the Terms, including your login details.

Severability

If any of the provisions in these Terms is found unenforceable, all other terms and conditions will remain unaffected and in full force and effect. The failure to enforce any provision of these Terms is not a waiver of our right to do so later, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

Survival

All provisions of these Terms that give rise to a party’s ongoing obligation will survive termination of these Terms.

Representations and Warranties

By accepting the terms of these, you represent and warrant that: (a) you are eligible to register and use the Services and have the authority to execute and perform the obligations required by these Terms; (b) any information you provide us is accurate and complete; (c) you will comply with all Laws applicable to use of the Services; (d) you will not use the Services, directly or indirectly, for any fraudulent or illegal undertaking, or in any manner that interferes with the normal operation of the Services.

DIGITALLY SIGNED

I HAVE READ THESE TERMS AND CONDITIONS AND AGREE TO ALL THE PROVISIONS CONTAINED HEREIN AND ANY FUTURE REVISION. BY CLICKING THE “CONTINUE” BUTTON IN THE KREDIT HERO ONBOARDING INTERFACE, I UNDERSTAND THAT I AM CREATING A DIGITAL SIGNATURE, WHICH I INTEND TO HAVE THE SAME FORCE AND EFFECT AS IF I HAD SIGNED MY NAME MANUALLY.